The customer's pay page: card, bank payments, tips and receipts

Overview#

Sending an invoice creates a pay link. The page shows the invoice and lets the customer pay by card or straight from their bank account on Stripe's secure checkout, add a tip if you ask for one, and save their card for next time. Bank (ACH) payments take a few business days to clear and show as processing until then. Receipts appear on the pay page and the job's One Link.

Before you start#

• Card and bank payments need Stripe connected in Settings › Integrations › Payment Processing. Without it, the page shows how to pay by phone instead.

• Pay by bank also needs US bank account payments enabled in your Stripe dashboard.

• Tip settings need settings.manage (Owner, Admin).

Steps#

What the customer sees#

1. Your company name and phone, Invoice #N, "For {customer}", the due date and a status chip (Paid, Processing or Due).

2. The lines, member discounts and totals: Subtotal, Tax, Total, Paid, Bank payment processing and Balance due.

3. With card payments on: an optional tip step, an optional Save card for future service checkbox with the consent text, and Pay $X (or Continue to pay $X + tip).

4. They pay on Stripe's page and come back to "Thank you, {first name}! Your payment was received." or "Your payment is processing."

5. A Receipt section lists each payment (failed ones struck through) and any tip.

Without card payments, the page shows "Call to pay · {phone}".

Turn on tips#

1. Go to Settings › Integrations › Payment Processing › Tips.

2. Tick Ask customers for a tip and set Preset 1/2/3 (%) (default 15, 18, 20).

3. Click Save payment settings.

Turn bank payments on or off#

1. In the same page, tick or untick Offer "Pay by bank" on the pay page (on by default).

2. Click Save payment settings.

When a bank payment settles or bounces#

• While settling (about 4 business days), the payment is pending and doesn't count as paid. The pay page and One Link say "Bank payment processing" so the customer isn't asked twice.

• If it bounces, the payment is marked failed and the invoice reopens. Accounting › Overview shows a Payment alerts notice: "Payments that didn't go through. The invoice is open again; reach out to the customer." Click Mark handled once you've followed up.

Settings that change this#

• Settings › Integrations › Payment Processing: Stripe, pay by bank, tips, Tap to Pay.

• Settings › Communications › Customer Notifications: the invoice and "Payment receipt" texts.

Tips#

• Tips are kept separate from the invoice: they aren't revenue and aren't taxed. They're split evenly between the technicians on the job and shown on Accounting › Overview under Tips this month.

• Estimated bank payment fee: 1%, capped at $10, much cheaper than cards for large invoices.

• A tip can't be more than the amount being paid.

Troubleshooting#

• "We couldn't start the payment. Try again, or call us to pay." → a temporary Stripe problem → try again, or take payment another way.

• Customer paid but the invoice still shows a balance → Stripe hasn't confirmed yet, or it's a bank payment still processing → check again later.

• The link shows "not found" → the invoice was voided.

• No "Pay by bank" option → the setting is off, or US bank accounts aren't enabled in your Stripe dashboard.

FAQ#

Do customers get an email receipt? No. Receipts are online (pay page and One Link) and, when texting is on, sent as a "Payment receipt" text.

Can the customer pay part of the balance? The pay page charges the full balance due. Record partial payments in the office.

Coming from ServiceTitan#

• Same idea as: ServiceTitan's text-to-pay and customer payment page.

• Different: bank payments and tips are built in on the same page, and the receipt lives on the customer's job link.

• Where it lived: ServiceTitan Payments settings; Settings › Integrations › Payment Processing in TradesWork.