Connect Stripe, get paid out, and open your Stripe dashboard

Overview#

TradesWork takes card and bank payments through your company's own Stripe account. You own the account, Stripe pays out to your bank, and you see every payment, payout and dispute in your Stripe dashboard. Setup is four steps on one page: connect Stripe, verify your business, add a payout bank account, and send yourself a $1 test payment.

Before you start#

• Settings › Integrations › Payment Processing needs settings.manage (Owner, Admin).

• Have your business details, tax ID and bank account ready for Stripe.

• If the page says "Card and bank payments aren't available yet", TradesWork hasn't switched payments on for your account; contact support.

Steps#

1. Go to Settings › Integrations › Payment Processing. The Get paid with cards and bank payments card shows "N of 4 done".

2. Connect your Stripe account: click Connect with Stripe and sign in or create a Stripe account. Back in TradesWork, click Refresh status if the step doesn't tick.

3. Verify your business with Stripe: if Stripe still needs details, they're listed under "Stripe still needs:". Click Continue setup in Stripe.

4. Get paid out to your bank: click Add bank account in Stripe. Stripe pays out automatically, usually 2 business days after a card payment. Use Payouts in Stripe to see them.

5. Send yourself a $1 test payment to make sure everything works end to end.

6. Set the options below the steps (pay by bank, tips, Tap to Pay) and click Save payment settings.

Open your Stripe dashboard#

Click Open Stripe dashboard. Use it for payouts, disputes, fees and statements.

Disconnect Stripe#

1. Open Disconnect Stripe, tick Stop taking card payments through this Stripe account and click Disconnect.

2. Disconnecting is blocked while a bank payment is settling, a refund is pending, or a Tap to Pay payment is open.

Settings that change this#

• Settings › Integrations › Payment Processing: Offer "Pay by bank" on the pay page, Tips, Show Tap to Pay in the TradesWork Field app.

Tips#

• TradesWork posts a notice in Accounting › Overview › Payment alerts when Stripe pays out ("Stripe paid out $X to your bank…") or a payout fails.

• Estimated fees: card 2.9% + 30¢, Tap to Pay 2.7% + 30¢, bank payment 1% capped at $10. Your Stripe account shows the exact fees.

• Add your business address in Stripe before using Tap to Pay.

Troubleshooting#

• Step 2 stays unticked after connecting → click Refresh status.

• "Stripe still needs:" won't clear → finish the listed items in Stripe; some take Stripe a day to review.

• Payout failed → check your bank details in Stripe.

• "Development mode: card payments run on one shared Stripe account." → you're on a test environment, not your live account.

FAQ#

Is there a payouts report in TradesWork? No. Payouts are listed in your Stripe dashboard. TradesWork shows payout notices only.

Can I pass card fees on to customers? Surcharging isn't offered.

Who handles chargebacks? Disputes come to your Stripe account; respond in the Stripe dashboard.

Coming from ServiceTitan#

• Different: instead of a built-in merchant account, TradesWork uses your own Stripe account, with Stripe's dashboard for payouts and disputes.

• Where it lived: ServiceTitan Payments settings; Settings › Integrations › Payment Processing in TradesWork.