Technician seats and how billing counts them

Overview#

You pay for technicians only. A billed seat is an active team member with the Technician role. Everyone else (Owners, Admins, Dispatchers, Customer service, Accounting and Viewers) is free and unlimited. Your seat count follows your team automatically: invite or deactivate a technician and the bill adjusts, prorated.

Before you start#

• Owners and Admins can see seats and manage the team.

Steps#

See your seat count#

1. Open Settings › People › Employees & Role Permissions. The top shows Technician seats (billed) (with "+N invited" for open technician invites), Office and view-only (free) and Open invites.

2. Or open Settings › Your Account › Plan & Billing: Technician seats shows the billed count. With no technicians it shows "(billed as 1)".

Add a seat#

1. Invite someone with the Technician (billed seat) role, or change an existing person's role to Technician.

2. The seat is counted once they're an active member. Pending invites aren't billed.

Remove a seat#

1. Press Deactivate next to the technician in People, or change their role to a free role.

2. Your seat count drops and the change is sent to billing automatically (prorated).

Settings that change this#

• Settings › People › Employees & Role Permissions: roles and active status decide the seat count.

• Settings › Your Account › Plan & Billing: your plan and interval set the price per seat.

Tips#

• Give office staff office roles (Dispatcher, Customer service, Accounting, Viewer) rather than Technician, so they don't take a seat.

• Helpers and apprentices who don't need their own field app sign-in don't need a seat.

• Billing counts at least one technician seat, even if you have none yet.

Troubleshooting#

• Seat count looks too high → deactivated people aren't counted, but people with the Technician role who are still active are. → Deactivate anyone who left.

• A warning says seats couldn't be updated with the billing provider → a temporary sync problem. → It retries on the next team change; contact support if it stays.

• I can't change an Owner's role → only Owners can change Owners. → Ask an Owner.

FAQ#

Do invited technicians count before they accept? No. They show as "+N invited" next to the seat count, and are billed once they're active.

Is a technician billed for a full month if I remove them mid-month? Changes are prorated by the billing provider.

Do sandbox or practice companies use seats? No. They have no subscription.

Coming from ServiceTitan#

Like ServiceTitan, TradesWork is priced per technician. Office users are free in TradesWork, so you don't need to ration office logins.